@book {RN236,
	title = {Technical and Business Communication: Bibliographic Essays for Teachers and Corporate Trainers},
	year = {1989},
	publisher = {National Council of Teachers of English and Society for Technical Communication},
	organization = {National Council of Teachers of English and Society for Technical Communication},
	address = {Urbala, IL, and Washington, DC},
	author = {Sides, Charles H.}
}
