@article {RN13,
	title = {Information Technologies as Discursive Agents: Methodological Implications for the Empirical Study of Knowledge Work},
	journal = {Journal of Technical Writing and Communication},
	volume = {38},
	number = {4},
	year = {2008},
	pages = {301-329},
	doi = {10.2190/TW.38.4.b},
	author = {Swarts, Jason}
}
