@article {RN231,
	title = {Help is in the Helping: An Evaluation of Help Documentation in a Networked Age},
	journal = {Technical Communication Quarterly},
	volume = {24},
	number = {2},
	year = {2015},
	pages = {164{\textendash}187},
	issn = {1057-2252},
	doi = {10.1080/10572252.2015.1001298},
	url = {http://dx.doi.org/10.1080/10572252.2015.1001298},
	author = {Swarts, Jason}
}
