@article {RN31,
	title = {Open Source Software Peer-To-Peer Forums and Culture: A Preliminary Investigation of Global Participation in User Assistance},
	journal = {Journal of Technical Writing and Communication},
	volume = {41},
	number = {4},
	year = {2011},
	pages = {347-366},
	doi = {10.2190/TW.41.4.c},
	author = {Lanier, Clinton R.}
}
