@article {RN117,
	title = {Coming to Content Management: Inventing Infrastructure for Organizational Knowledge Work},
	journal = {Technical Communication Quarterly},
	volume = {17},
	number = {1},
	year = {2007},
	pages = {10-34},
	doi = {10.1080/10572250701588608},
	url = {http://www.tandfonline.com/doi/abs/10.1080/10572250701588608},
	author = {Hart-Davidson, William and Bernhardt, Grace and McLeod, Michael and Rife, Martine and Grabill, Jeffrey T.}
}
