@article {RN171,
	title = {The Development of a Virtual Community of Practices Using Electronic Mail and Communicative Genres},
	journal = {Journal of Business and Technical Communication},
	volume = {17},
	number = {3},
	year = {2003},
	pages = {259-284},
	author = {Zucchermaglio, Cristina and Talamo, Alessandra}
}
